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Support Policy

Due to the overwhelming number of printers that are or have been at one time available on the market, it is not possible for Eclipse to certify or provide technical support for every possible printer configuration. For the benefit of customers that wish to have the most reliable printing and support experience, we have provided a list of printers below that our customers have found to be compatible for Eclipse printing. We have also provided general requirements for customers who are searching for a printer for use with Eclipse, which you can use when researching new printers.

Printer requirements are more stringent for customers using the “legacy” forms process, where print jobs are drafted in Eclipse and sent directly to each printer in their native print language (i.e. PCL). If a customer using “legacy” forms contacts support with questions regarding a printer that has not previously been reported as compatible with Eclipse, we may request that you replicate the issue on a printer known to be compatible with Eclipse, or recommend that you contact the manufacturer for technical support.

The newer Eclipse Forms document generation technology uses Formscape software and can print to nearly any Windows-compatible printer. If a customer is having an issue with any Formscape printer, we will request that they verify that the printer can print a test page from Windows. If they are unable to print a test page from Windows, we will request that they work with the printer hardware vendor to resolve the issue prior to further troubleshooting.

Requirements

Laser Printer Requirements (Legacy)

• Full support for the HP LaserJet PCL5 or higher printer language
• Internal/external network (TCP/IP) print server
• Full support for the LPD (Line Printer Daemon) protocol (AIX and Linux) or IPP (Linux)
• Printer administration via telnet

Laser Printer Requirements (Eclipse Forms/Formscape)

• Any laser printer compatible with Windows Server 2003/2008

Dot Matrix Printer Requirements (legacy only)

• Internal/external network (TCP/IP) print server
• Full support for the LPD (Line Printer Daemon) Protocol
• Print Server Administration via telnet

Label Printer Requirements (both Legacy and Formscape)

• Full support for the Zebra (ZPLII) or Intermec (IPL*) Printer Language ((Intermec support is limited to existing customers already utilizing Intermec printers for label printing from Eclipse. All new customers must use Zebra printers, and no custom programming changes will be made to existing Intermec labels.))
• Internal/external network (TCP/IP) Print Server
• Full support for the LPD (Line Printer Daemon) Protocol
• Printer Administration via telnet

Print Server Requirements (Legacy)

• Full support for the LPD (Line Printer Daemon) Protocol (required)
• Printer Administration via telnet (recommended)

Compatible Printers

The following is a list of printers that are known to be compatible with Eclipse. This list has been built over years of customer feedback. If you know of a compatible printer that does not appear on this list, or a printer that has been problematic, please provide feedback below, so that we can keep this list up-to-date.

Compatible Laser Printers (Legacy and Formscape)

Monochrome Laser Printers

• LaserJet Pro 200 Series
• LaserJet Pro 400 Series
  
• HP 1320n (Single Tray)
• HP 1320tn (Dual Tray)
• HP 9040n (Q7698A)
• HP 9040dn (Q7699A)
• HP P4015n (CB509A)
• HP P4015dn (CB526A)
• HP P4015tn (CB510A)
• HP P4014n (CB507A)
• HP P4014tn (CB512A)
• HP P4515n (CB514A)
• HP P4515tn (CB515A)
• HP P4515x (CB516A)
• HP P3015d (CE526A)
• HP P3015dn (CE528A)
• HP P3015x (CE529A)
• HP 5200 (Q7543A)
• HP P3015tn (Q7545A)
• HP LaserJet Enterprise 600 Printer M603n
• HP M401n
• HP M601n

Low Volume Monochrome Laser Printers (Not to be used for Check Printing)

• Brother HL 5250DN (Low Volume Printer)
• Lexmark E260DN (Low Volume Printer)
• Brother HL-2170W (Low Volume Printer)
• Lexmark MS310dn (Low Volume Printer)

Color Laser Printers

• HP 4700 Series
• HP 5550 Series
• HP CP3505 Series
• HP 3000n
• HP 3000dn
• HP 500 Color Printer M551dn

Multi-Function Laser Printers

• HP M9040n
• HP 9050 Series
• HP M5035 Series
• HP M5025 Series
• HP M4730 Series
• HP 4730 Series
• HP M4345 Series
• HP M3035 Series
• HP M3027 Series
• HP CM3530 Color LaserJet
• HP LaserJet Enterprise 500 MFP M525dn
• HP LaserJet Pro 400 MFP M425dn (Set Default Paper Size to Letter from A4 using Web Interface if this ‘Overprints’ the Page)
• HP OfficeJet Pro X476dw (Ink Jet Color Printer)

CERTIFIED DOT MATRIX PRINTERS (LEGACY)

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• Okidata 321 Turbo
• Okidata 421 Turbo
• Okidata 391 Turbo
• Okidata 521 N
• Okidata 591 N

CERTIFIED LABEL PRINTERS (LEGACY AND FORMSCAPE)

• NOTE: Zebra Print Head Resolution must be 200 D.P.I. – 203 D.P.I.
• Zebra 105SL (Avoid the 105SL Plus)
• Zebra QL320 Plus (Wireless Portable Zebra Printer)
• Zebra QL420 Plus (Wireless Portable Zebra Printer)
• Zebra GK420D (Direct Thermal)
• Zebra GK420T (Direct Thermal or Thermal Transfer)
• Zebra GX420T (Direct Thermal or Thermal Transfer)
• Zebra GX420D (Direct Thermal)
• Zebra S4M (Must have V.53 Firmware for ZPL II)
• Zebra Z4M
• Zebra S400 (With Transmissive Sensor) (Discontinued by Zebra)
• Zebra S500 (With Transmissive Sensor) (Discontinued by Zebra)
• Zebra S600 (With Transmissive Sensor) (Discontinued by Zebra)
• Zebra LP2844Z (LP = Direct Thermal Transfer only – No Ribbon)
• Zebra TLP2844Z (TLP = Both Direct Thermal or Thermal Transfer)
• Zebra ZT230 (Successor for S4M)
• Intermec PM4I*
• Intermec 3400E*

CERTIFIED LABEL PRINTERS (STARSHIP)

• Zebra LP/TLP 2844
• Zebra 2443 Orion
• Eltron Orion

COMPATIBLE PRINT SERVERS (LEGACY)

• TP-Link TL-PS110P (Parallel Port Print Server)
• TP-Link TL-PS110U (USB Print Server)
• HP JetDirect 170x Parallel Port
• HP JetDirect 175x USB Port
• HP JetDirect 300x Parallel Port
• HP JetDirect 310x USB Port
• SILEX 100S Parallel Port
• Troy 2831 Parallel Port
• Troy 2833 Parallel Port

Incompatible Printers

The following is a list of printers that are known to have compatibility issues with Eclipse, so they are not supported at all by our technical support team:

Incompatible Laser Printers (Legacy)

• All non-HP laser printer not listed in the compatible list above are unsupported
• All serial printers are unsupported
• All Konica Minolta BizHub printers (all models are known to have serious problems with PCL and LPD used by Eclipse)
• Dell 1600n (blank pages will print between every job)
• HP 1606 (no PCL support)
• HP 1505 (no PCL support)
• HP 2840n Multifunction (no telnet, problematic LPD support)
• HP P2015n (no telnet, problematic LPD support)
• HP P2055N (logos and other graphics are distorted)
• HP 3600dn (no PCL support, even for Local printing)
• HP P2035N (no telnet, problematic LPD support)
• All Ricoh laser printers
• All Toshiba laser printers

Incompatible Print Servers (Legacy)

These print servers have been reported to have known issues with Eclipse:

• Netgear PS-101
• Hawking Tech
• TRENDnet

FAQ

HOW DO I PRINT A CONFIGURATION PAGE FROM HP LASERJET PRINTERS?

Please refer to this page.

Where should I purchase printers?

If you are purchasing a printer that is not on the customer-provided list above, please make sure to purchase it from a vendor with a liberal return policy, so that you can return the printer if it turns out to be incompatible with Eclipse. We have heard good feedback about vendors such as Amazon and Staples for this reason.

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