Configure Outlook For Mac 2011 Office 365
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Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Original KB number: 2830042
Problem
When you try to set up Microsoft Outlook for Mac 2011 to use the archive mailbox feature in Exchange Online for Office 365, your attempt fails.
May 30, 2020 When Autodiscover is set up correctly, you can automatically set up Outlook for Mac 2011 to access your account by using only your email address and password. For info about how to create the Autodiscover CNAME record, see Use a CNAME Record to Enable Outlook to Connect. Note DNS record changes can take up to 72 hours to populate through the. Open Outlook 2011 for Mac, go to the ‘Tools’ menu and select ‘Accounts. Step 2: From the Accounts page, check the plus button in the bottom left and select ‘Exchange’ for the account type. Step 3: Input the server settings listed using the instructions above very closely then click the ‘Add Account’ button.
Configuring Outlook 2011 for Mac with an Office 365 McCombs Mailbox Select Preferences form the Outlook menu. At the Preferences window click Accounts. At the Accounts window click the Exchange Server button if it appears, otherwise click the + button in the lower left. At the next window enter. Option One: Upgrading from Outlook 2011. If you have Outlook 2011 installed on your machine, the new version may prompt to import your data. This can save time in configuring the connection to your Office 365 account. You can also select whether or not you wish Outlook to be the default application for your mail, calendar, and contacts on your. Launch Outlook 2011 (Mac). From the Tools menu, select Accounts. On the Add an Account screen, click Exchange Account.
Workaround
To work around this behavior, use Outlook Web App for mail, and apply retention policies in Exchange Online. Use the following settings when you apply the retention policies:
| Tag name | Tag type | Retention age limit (days) | Retention action |
|---|---|---|---|
| Personal 1-years move to archive | Personal | 365 | Move to archive |
| Personal 5-years move to archive | Personal | 1825 | Move to archive |
| *Personal never move to archive | Personal | No age limit | Move to archive |
| *This tag is not enabled by default. Items that have this retention tag are either never moved or never deleted. |
For more information about retention policies in Exchange Online, see Retention tags and retention policies.
Whereas Outlook for Mac 2011 doesn't support the archive feature, Outlook 2016 for Mac does support the archive feature. When you use Outlook 2016 for Mac, you can access your archive and move mail items into your archive.
Outlook For Mac 2011 Help
More information
You can create an archive mailbox for a user's primary cloud-based mailbox. Users can use the archive mailbox (also known as a personal archive) to store historical messaging data by moving or copying messages from their primary mailbox to their archive mailbox. The archived messages reside in the cloud, and users can access the messages by using Outlook 2016 for Mac, Outlook 2013, Outlook 2010, or Outlook Web App.
For more information about the archive mailbox feature in Exchange Online, see Enable or disable an archive mailbox in Exchange Online.
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